Digital: Apple extends its 14 day withdrawal period

Apple has decided to increase from 7 to 14 days the withdrawal period for its customers who made a purchase on iTunes, the Mac App Store, App Store and iBooks Store.

On its own initiative, Apple made ​​a gesture towards its customers: extend the right of withdrawal of 7 to 14 days, under a European directive and the famous Hamon law .

Modification of its terms and conditions for purchases on iTunes , the Mac App Store, App Store and iBooks Store. The retraction period runs from the date of receipt of the e-mail purchase confirmation.


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This extension of the right of withdrawal and allows the consumer to be reimbursed for their purchases "failures" in a period of two weeks.

To play this right, the Apple customer must respect some rules: draft a letter of complaint and request for reimbursement (recipient. ITunes SARL, 31-33 rue Sainte Zithe, L-2763 Luxembourg), also include the date of the order and the date of receipt of the relevant purchase, do not forget to give his name, address, and date of sending mail.

However, note that this right of withdrawal is subject to some exceptions: Apple note and if the download on the client terminal, "began following your request and acceptance [...] you lose, therefore your right of withdrawal. "